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Dr. Stephen Gray (CEO)

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Dr. Gray is CEO, as well as Senior Consultant and Trainer for SLC’s Customer Service Training in Higher Education. Before retiring and creating the company with wife Susan Leigh in 2014, Dr. Gray spent more than thirty five years in higher education as a faculty member and administrator. He has held positions with universities in the mid-west and both east and west coasts including Temple University, New York University, Webster University, California Institute of the Arts, Ohio State University, DePaul University, University of Illinois Chicago and Elgin Community College.

He has been a teacher, administrator, grant writer and conservatory director with organizations such as Elgin Community College, DePaul University, South Coast Repertory, La Jolla Playhouse and American Conservatory Theatre. He has built extensive course curricula, created academic programs, recruited and advised students, hired and managed faculty, as well as produced festivals and conferences. As the supervisor of education and outreach programs at La Jolla Playhouse in San Diego, in partnership with the University of California, San Diego and the San Diego Unified School District, he administered education programs with service to approximately 25,000 students a year.

Designing curriculum as a department chair at Elgin Community College near Chicago from 1999 to 2014, he continued teaching, education and outreach activities including travel courses to New York and London, touring performance programs, and international workshops that brought teachers and students from Europe, Canada and the U.S. to study on the community college campus. Dr. Gray holds a BA from the University of California Santa Cruz, an MA from San Diego State University, and a Ph.D. from the Ohio State University.

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