Invest in your future with Customer Service Certification training – acquire a tool-kit of solid professional skills that will prove invaluable to you and your team as you partner with today’s students! (read more)
SILVER: Delivering Service Excellence – Mon-Tue (15 hrs) $1,395.00
GOLD: Managing Service Excellence – Wed-Thu (15 hrs), $1,395.00
TRAINER: Training Service Excellence – Fri-Sat (12 hrs), $1,395.00
ALLSTAR – Silver, Gold and Trainer – Mon-Sat -$3,585.00 (saves $600)
TEAM – Three or more from the same school (saves $200 per registration)
Use Promo Code INVOICE for invoice or purchase order billing. Registration will then be confirmed with a zero balance to be followed separately by a corrected amount invoice.
Call Stephen Gray, 562-343-1923, for HOST Univ. of Toronto or TEAM rates.
Silver Certificate (read more)
Gold Certificate (read more)
Topics – Fifteen hours of project training for directors and area managers to change their service culture, negotiate Service Level Agreements; build Key Performance Indicators, use competencies for hiring and coaching, develop service improvement projects, then report progress and final success. Bring your service problem, go home with a plan! Written Case Study and video of mock meeting as final assessment.
Who Should Attend – Individual managers and management teams who are coordinating cross-training and collaborative service excellence projects within or across service areas.
Trainer Certificate (read more)
Silver and Gold certificate holders learn to customize training for their own institutions. Twelve-hour curriculum covers teaching competencies, scaffolding curriculum, learning styles, lesson planning, practice training, peer coaching, evaluations and classroom management. Written assessment & videotaped practice teaching complete the certification process.
Who Should Attend – Individuals or teams who’ve completed Silver and Gold certification and plan to serve as customer service trainers and resource guides for their own institutions.
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