Trainer Certificate – Teaching Techniques for Service Excellence (12 Hours)
“Extraordinary content and exceptional facilitation! Susan and the SLC team’s work experience in Higher Ed adds immense value to the learning.”
Erica Brown, Learning & Development Officer, Brandon University
The final lap! The crowning certificate! Trainer certification training allows staff holding Silver and Gold certificates the opportunity to learn how to customize the training at their institutions. Curriculum includes teaching competencies for basic delivery, thorough and detailed agenda and lesson planning and evaluation, plus classroom control techniques. A final written assessment of a customized training plan, plus videotaped practice teaching, complete the certification process.
Topics include –
Thorough review of SLC service techniques helps kick off the course. Participants share their successes and challenges using the various techniques.
The behaviors professional trainers must exhibit – Always prepared, on time and on topic, staying above the gossip.
Scheduling the time needed to train, assessment of training needs
Lesson Plans – Content and timing, agenda planning, ice breakers, lectures and demos, interactive techniques, assessments, evaluations, follow ups.
Practice Training Video
Try your mini-session on camera.
Learning styles, classroom management