Upcoming Certification Conference at University of Toronto - Nov. 6-11, 2017 Find out more!


Registration now open for our fall Certification Conference!

We get you! We know how stressful being a service professional in higher education can be today – providing service excellence requires great skill, as well as patience and empathy. Come train with us! We know you’re good at what you do, but our techniques will make your days easier! And we promise we can make it fun, too.

Our National Certification Conferences are scheduled every Fall and Spring. This is a rare opportunity to train and network with colleagues from across the country in an academic environment.  It’s a full 6 day week for three certifications: Silver for Service Excellence Delivery, Gold for Managing Service Excellence and Train the Trainer. Come for only two or four days or get all three certificates in just one week!

Location, location, location – Host schools are chosen not only for their geographic location but as innovative practitioners of service excellence combined with strategic enrollment management objectives. Share and learn along side like-minded colleagues from other schools, make new friends, and build a career network.

Webinars (45-60 minutes) starting soon on service excellence topics such as The Shoes of the Student Customer, Measuring Service Success, Contact Center Development, Best Practices for Service Excellence, Campus-wide Service Initiatives, and many others. Registration opens 4-6 weeks ahead on the event page of this website.


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